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Privacy Policy

Privacy Policy             Cookie policy

Atelier Decoster is committed to protecting and respecting your privacy.


This Privacy Policy (Policy) is intended to clarify the way in which we process the personal data of our customers that you provide to us (for example by visiting our website Please read the following carefully to understand how we will use your information.


Our Policy informs you about:


  1. The identity of the controller

  2. How do we collect your information?

  3. The information we collect

  4. Use of your information

  5. Your rights

  6. The security of the information collected

  7. External websites

  8. Consent for the collection and use of your information - changes to our Policy

  9. Returns

  10. How to contact us ?


1. The identity of the controller


The controller of your personal data is the founder of the entity registered in person at the ECB under BE 0729.961.820.


If you have any questions or requests regarding our Policy or the way we process your data in general, please contact us via section 14 below.



2. How do we collect your information?


Depending on the nature of the relationship you have with Atelier Decoster, we may collect your personal information in several ways:


  • When filling out a form on our website;

  • When you contact us directly by e-mail, phone, message (instant messaging applications), via our website, or others.


We also collect information on third-party sites (eg Facebook, Instagram, etc.) when for example you give us an opinion / comment about our products and services.



3. The information we collect


We may collect and process the following data:


  • Your personal identification data (names, first names, email, phone number, postal address, country of residence) when filling out a form on our website;

  • Your image when you edit your profile and add this information to your customer account on our website;

  • Your payment information (eg your credit card number)

  • Information about you from messages you post on third-party sites, or through a comment / review, or when you contact us by e-mail, mail, phone or any other communication channel.



4. The use of your information


We use your information as follows:


  • To process your purchases and manage your relationship with our Atelier Decoster;

  • To verify and execute financial transactions related to your payments;

  • To answer all your requests / questions when you intentionally communicate via instant messaging applications;

  • For marketing purposes: to contact you, with your consent if necessary.



5. Your rights


You have certain rights regarding the information we hold about you. You can exercise these rights by contacting us (see contact details below):


  • You have the right to access the information we hold about you - we want you to be aware of the information we hold about you and to allow you to verify that we are processing your information in accordance with the applicable protection legislation. Datas ;

  • You have the right to request the restriction or deletion of the processing of your information;

  • You have the right to request the correction of your information if it is inaccurate or incomplete;

  • You have the right to request the removal of your information from our systems;

  • You have the right to lodge a complaint about how we handle or process your information with the national data protection authority.


Please note, however, that we may retain certain information for legal or administrative purposes (eg keeping books and records).


For all the aforementioned requests, please send us an e-mail stating "data protection request" as an object and include a copy of your identity card or other proof of your identity (eg a driver's license) to help us prevent unauthorized access to your information, modification or deletion. We will respond as soon as possible.


6. The security of the information collected


We have strived to create a secure and reliable website. Please note, however, that the confidentiality of any communication or other material that is transmitted to us or that we transmit to third parties via our website or by e-mail can not be guaranteed. We are not responsible for the security of the information transmitted through these methods.


When you receive (or choose) a password that allows you to access certain parts of our website, you are responsible for maintaining the confidentiality of this password. We ask you not to share your passwords.



7. External internet sites


Our website may, from time to time, include links to or from the websites of our partner networks, advertisers or affiliates. If you follow a link to one of these websites and / or applications, be aware that these websites and / or applications have their own privacy policies that we do not control. They are therefore not the subject of this Policy and we are not responsible for these policies. Please check these policies before sending any information to these websites and / or applications.



8. Consent for the collection and use of your information - changes to our Policy


By using our website, you acknowledge having read the terms of this Policy and agree to the collection and use of your information as indicated above.


We may change this Policy at any time, including to reflect any changes in laws or regulations. Any changes we make to our Policy will be posted on our web page and, if applicable, will be brought to your attention by e-mail.


Continued use of our website following the posting of these changes to this Policy implies your acceptance of these changes.


This Policy was last updated on October 22, 2019.

9. Returns


In accordance with Article 16 of Directive 2011/83, Member States do not provide for the right of withdrawal set out in Articles 9 to 15 for the supply of goods made to the consumer's specifications or clearly personalized.


10. How to contact us?


If you have any questions, comments or requests regarding this Policy, they may be sent by e-mail to

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